Details

Paid

January 8, 2024
Features
Shopify Integration
Autonomous Resolutions
Best For
E-Commerce Store Owners
Help Desk Managers
E-Commerce Support Teams
Use Cases
Shopify Product Assistance
Efficiency Boost in Customer Support

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What is Yuma?

Yuma is an AI tool specifically designed to automate customer support for e-commerce merchants, particularly those using Shopify. It utilizes advanced algorithms to analyze customer inquiries and generate appropriate responses for agents to review and send to customers. As soon as a ticket comes in, Yuma’s AI begins analyzing the inquiry and drafts the most suitable response. If Yuma is confident in its response, a draft will be suggested to the agent, streamlining the workflow. Yuma seamlessly integrates with help desks, FAQs, historical tickets, and customer orders to provide personalized and accurate answers, boosting efficiency in customer support. It also retrieves live prices and availability of product variants from Shopify, ensuring customers receive real-time information. Yuma’s focus is on automating as much of the customer service process as possible, allowing businesses to effectively handle the demands of e-commerce spikes.

Yuma Features

  • Ticket Assistant

    Yuma's AI analyzes customer inquiries and generates appropriate response drafts for agents to review and send to customers.

  • Shopify Integration

    Yuma retrieves live prices and availability of product variants from Shopify, providing real-time information to customers.

  • Autonomous Resolutions

    Yuma automates a portion of the ticket resolution process, aiming to handle customer inquiries without agent intervention.

  • Efficiency Boost

    By integrating with help desks, FAQs, and historical tickets, Yuma provides personalized and accurate answers to support tickets, enhancing overall support efficiency.

Yuma Use Cases

  • Automated Customer Support

    Yuma automates the process of drafting responses to customer inquiries, saving time for support agents and streamlining customer support operations.

  • Shopify Product Assistance

    With its integration with Shopify, Yuma retrieves live prices and availability of product variants, providing real-time information to customers, helping them make informed purchase decisions.

  • Efficiency Boost in Customer Support

    By seamlessly integrating with help desks, FAQs, historical tickets, and customer orders, Yuma provides personalized and accurate answers to support tickets, enhancing efficiency in customer support operations.

Related Tasks

  • Drafting Customer Responses

    Yuma automatically generates response drafts for customer inquiries, saving time for support agents.

  • Providing Real-Time Product Information

    With Shopify integration, Yuma retrieves live prices and availability of product variants, ensuring customers receive up-to-date information.

  • Automating Ticket Resolution

    Yuma aims to autonomously handle a percentage of tickets, automating the resolution process without agent intervention.

  • Customizing Brand Voice

    Yuma allows customization of response drafts to align with the brand's tone and voice, providing a consistent customer experience.

  • Boosting Support Efficiency

    By integrating with help desks, FAQs, and historical tickets, Yuma provides personalized and accurate answers, enhancing efficiency in customer support.

  • Streamlining Support Operations

    Yuma's AI analyzes customer inquiries and suggests response drafts, streamlining support operations for faster ticket resolution.

  • Handling E-Commerce Spikes

    Yuma is designed to handle the demands of e-commerce spikes, ensuring that support requests are efficiently managed during peak periods.

  • Improving Customer Satisfaction

    With accurate and timely responses, Yuma helps in improving customer satisfaction by addressing their inquiries promptly and effectively.

  • Customer Support Representatives

    Use Yuma to assist in drafting responses to customer inquiries, saving time and improving efficiency in providing support.

  • E-Commerce Store Owners

    Utilize Yuma to automate customer support and handle the high volume of inquiries, ensuring timely and accurate responses.

  • Help Desk Managers

    Employ Yuma to streamline ticket resolution by automating the process of generating response drafts, allowing agents to focus on more complex issues.

  • E-Commerce Support Teams

    Rely on Yuma to handle the spike in customer inquiries during high-demand periods, ensuring effective and timely customer support.

  • Shopify Merchants

    Benefit from Yuma's integration with Shopify to provide real-time product information and assistance to customers, aiding in sales and customer satisfaction.

  • Customer Experience Managers

    Leverage Yuma's automated support capabilities to enhance the overall customer experience and minimize response times.

  • Small Business Owners

    Utilize Yuma to provide efficient customer support without the need for a large dedicated support team, saving costs and resources.

  • E-Commerce Operations Managers

    Use Yuma to optimize customer support operations, improve response quality, and ensure consistent brand messaging across customer interactions.

Yuma FAQs

How does Yuma handle customer inquiries?

Yuma's AI analyzes customer inquiries and drafts appropriate responses for agents to review and send to customers.

What is the pricing model for Yuma's Ticket Assistant?

Yuma offers different pricing plans based on the number of tickets per month, with options for autonomous resolutions included.

Does Yuma integrate with Shopify?

Yes, Yuma integrates with Shopify to retrieve live prices and availability of product variants, providing up-to-date information to customers.

Can Yuma provide personalized and accurate answers to support tickets?

Yes, Yuma seamlessly integrates with help desks, FAQs, historical tickets, and customer orders to provide personalized and accurate answers to support tickets.

How does Yuma handle overflow tickets?

Yuma offers overflow ticket costs per 100 tickets, with different costs based on the pricing plan.

What is the goal of Yuma's autonomous resolutions?

Yuma aims to automate as much of the customer service process as possible, aiming for a percentage of tickets to be fully autonomously automated.

Can Yuma be used to boost efficiency in customer support?

Yes, Yuma automates the drafting of responses to customer inquiries and integrates with various support systems, thereby boosting efficiency in customer support.

What are the key features of Yuma's Ticket Assistant?

Some key features include AI automated draft generation, brand voice customization, and the ability to generate drafts with succinct instructions.

Yuma Alternatives

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Automate crafting personalized responses on tickets.

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Multilingual AI chatbot with personalized responses.

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