Enterprise automation through conversational AI.

Details

Paid

February 2, 2024
Features
Workflow Automation
Generative AI Enhancement
Best For
HR Professionals
Software Asset Managers
Help Desk Analysts
Use Cases
HR Support
Software Provisioning and License Management

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What is Moveworks?

Moveworks is an AI platform that automates work processes in enterprises to improve productivity and deliver impact. It provides support for employees in various departments, such as IT and HR, through conversational AI chatbots. By using conversational AI, Moveworks handles back-and-forth communication with employees, reducing the burden on the help desk. It also analyzes unstructured language in support tickets to address important workforce problems. Moveworks revolutionizes work by automating support tickets, content search, data discovery, and workflow automation across business systems in over 100 languages, all from within the enterprise chat platform.

Moveworks Features

  • Automates Support Tickets

    Moveworks automates the handling and resolution of support tickets, reducing the time and effort required from the help desk.

  • Workflow Automation

    Moveworks automates workflows across business systems, streamlining processes and improving efficiency.

  • Generative AI Enhancement

    Moveworks utilizes generative AI to enhance everyday tools used by teams, making them more efficient and effective.

  • Multilingual Support

    Moveworks provides support in over 100 languages, ensuring accessibility and effective communication for a global workforce.

Moveworks Use Cases

  • IT Support

    Moveworks provides instant, 24/7 support to employees, reducing resolution times and improving productivity in IT departments.

  • HR Support

    Moveworks navigates complexity to provide a personalized touch expected from HR, enhancing the employee experience.

  • Software Provisioning and License Management

    Moveworks provisions software, obtains approvals, and reclaims unused licenses, helping companies take back control and reduce costs.

Related Tasks

  • Ticket Automation

    Moveworks automates the handling and resolution of support tickets, streamlining the support process and reducing manual effort.

  • Content Search

    Moveworks enables employees to quickly search for relevant information across various systems and knowledge bases, saving time and improving productivity.

  • Workflow Automation

    Moveworks automates workflows across business systems, helping teams streamline processes, increase efficiency, and reduce manual tasks.

  • Employee Support

    Moveworks provides instant, 24/7 support to employees in various departments, offering assistance and solutions to their queries and issues.

  • License Management

    Moveworks assists in provisioning software, obtaining approvals, and managing licenses, allowing companies to optimize software usage and reduce costs.

  • Data Discovery

    Moveworks helps employees find and access relevant data and information by leveraging advanced search capabilities and integrations with data sources.

  • Approval Processes

    Moveworks automates approval workflows, allowing employees to submit requests, obtain necessary approvals, and track the status of their requests.

  • Help Desk Collaboration

    Moveworks facilitates effective collaboration between employees and help desk agents, allowing them to communicate, share information, and resolve issues efficiently.

  • IT Support Specialists

    They leverage Moveworks to provide instant and efficient support to employees, resolving IT issues and reducing resolution times.

  • HR Professionals

    They use Moveworks to navigate complex HR-related queries, provide personalized assistance, and enhance the employee experience.

  • Software Asset Managers

    They rely on Moveworks to provision software, obtain necessary approvals, and manage unused licenses, streamlining software asset management processes.

  • Help Desk Analysts

    They benefit from Moveworks by offloading repetitive and low-level support tickets, allowing them to focus on more complex and critical tasks.

  • IT Project Managers

    They utilize Moveworks to automate workflows and support ticket management, ensuring efficient project execution and timely resolution of IT-related issues.

  • Service Desk Managers

    Moveworks assists them in optimizing service desk operations, improving productivity, and reducing IT service costs.

  • IT Operations Managers

    They rely on Moveworks to enhance operational efficiency, automate key IT processes, and improve overall IT service delivery and performance.

  • HR Operations Managers

    They leverage Moveworks functionalities to automate HR processes, provide self-service options to employees, and enhance HR service delivery and effectiveness.

Moveworks FAQs

How does Moveworks help in reducing IT service costs?

Moveworks has reduced IT service costs by over one million dollars per year by automating support processes and improving productivity.

In how many languages does Moveworks provide support?

Moveworks provides support in over 100 languages, making it accessible to a global workforce.

What kind of support does Moveworks offer for developers?

Moveworks offers support for developers through generative AI, system guides, security design, chat builder, design patterns, connectors, idea library, and analytics.

How does Moveworks handle back-and-forth communication with employees?

Moveworks uses conversational AI to handle back-and-forth communication with employees, add comments, nudge agents, and check status, reducing the burden on the help desk.

What impact does Moveworks have on employee experience?

Moveworks enhances employee experience by providing instant, 24/7 support, reducing resolution times, and improving productivity.

Can Moveworks help in reclaiming unused software licenses?

Yes, Moveworks can reclaim unused software licenses, helping companies take back control and reduce costs.

How does Moveworks analyze unstructured language in support tickets?

Moveworks analyzes unstructured language in support tickets to visualize and address important workforce problems, providing insights into employee experiences.

What is the immediate impact of using Moveworks?

The immediate impact of using Moveworks includes a delightful user experience and improved productivity across the company within the first few days of rolling it out.

Moveworks Alternatives

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