AI business communication and customer intelligence.

Details

Free Trial

Starts at $15/mo
January 23, 2024
Features
AI Voice
AI Contact Center
AI Meetings
Best For
Customer Service Representative
Sales Representative
Compliance Officer
Call Center Agent
Use Cases
Customer Service
Sales
Compliance Support

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What is Dialpad?

Dialpad is a customer intelligence platform powered by AI that offers communication tools for businesses. It utilizes AI technology to analyze voice and messaging data, providing insights and improving communication efficiency. Dialpad’s key features include Ai Voice, Ai Contact Center, Ai Meetings, and Conversational AI. Effectively, Dialpad works by analyzing calls and messages in real-time, tracking recurring topics or questions, and providing helpful answers and real-time assists. It can automate client intake, appointment scheduling, and connect representatives to knowledge sources for FAQs and self-service resources. It has applications in customer service, sales, and compliance support. Dialpad’s conversational AI helps businesses automate and improve their communication processes.

Dialpad Features

  • AI Voice

    A smart business phone system with call routing, interactive voice response, and more.

  • AI Contact Center

    A customer engagement platform with real-time assist and analytics, omnichannel management, and voicemail drop.

  • AI Meetings

    An AI-powered video meeting tool with transcriptions and call summaries.

  • Conversational AI

    AI technology that analyzes call sentiment, tracks recurring topics/questions, and provides real-time assistance.

Dialpad Use Cases

  • Customer Service

    Dialpad's conversational AI can automate client intake, appointment scheduling, and connect representatives to knowledge sources, improving the customer service experience.

  • Sales

    Dialpad's AI Sales Center enables outbound sales with live coaching, and its voicemail drop feature helps sales teams connect with more prospects efficiently.

  • Compliance Support

    Dialpad's AI Scorecards automatically analyze conversations to ensure agents adhere to quality assurance criteria, providing compliance support for banks and financial services firms.

Related Tasks

  • Call Routing

    Dialpad's primary function allows for efficient call routing, ensuring that calls are directed to the appropriate recipients.

  • Interactive Voice Response IVR System Management

    Dialpad enables the configuration and management of IVR systems, facilitating automated interactions with callers.

  • Real-Time Call Monitoring

    With Dialpad, users can monitor ongoing calls in real-time, allowing for supervision and quality control.

  • Call Analytics

    Dialpad provides insights and analytics on call activities, such as call duration, call volume, and call outcomes.

  • Automated Appointment Scheduling

    Using Dialpad, businesses can automate the process of scheduling appointments with clients or customers.

  • Voicemail Management

    Dialpad allows for easy management and organization of voicemail messages, ensuring messages are captured and addressed efficiently.

  • Omnichannel Management

    Users can manage communication across multiple channels, such as voice calls, messaging, and video meetings, in a unified manner.

  • Transcriptions

    Dialpad offers automatic transcriptions of voice calls and meetings, making it easier to review and reference important information.

  • Sentiment Analysis

    Dialpad's AI can analyze the sentiment of calls in real-time, providing insights into customer emotions and satisfaction levels.

  • Real-Time Assistance

    Dialpad's conversational AI can provide real-time assist by popping up helpful answers or suggestions to agents during customer interactions.

  • Customer Service Representative

    Using Dialpad, customer service representatives can automate client intake, schedule appointments, and access knowledge sources to provide efficient and helpful support.

  • Sales Representative

    Dialpad helps sales representatives with outbound sales, providing live coaching and voicemail drop features to enhance prospect connection and engagement.

  • Compliance Officer

    Compliance officers can utilize Dialpad's AI Scorecards to analyze conversations and ensure agents adhere to quality assurance criteria, helping to maintain regulatory compliance.

  • Call Center Agent

    Dialpad's Ai Contact Center enables call center agents to engage with customers in real-time, access analytics, and use automatic call distributor features to enhance efficiency.

  • Sales Manager

    Sales managers can leverage Dialpad to monitor sales team activity, provide coaching support, and analyze call data for performance evaluation and strategy development.

  • Business Development Manager

    Dialpad assists business development managers in prospecting and nurturing leads, optimizing sales conversations, and improving overall sales outcomes.

  • IT Administrator

    IT administrators can utilize Dialpad to manage the smart business phone system, configure call routing, and perform system maintenance tasks to ensure smooth communication operations.

  • Quality Assurance Analyst

    Quality assurance analysts can use Dialpad to analyze call sentiment, track recurring topics or questions, and provide real-time feedback and assistance to agents for continuous improvement.

  • Operations Manager

    Dialpad helps operations managers to identify process bottlenecks, track performance metrics, and optimize communication workflows for increased operational efficiency.

  • Team Lead

    Team leads can leverage Dialpad's features to efficiently distribute and manage calls, monitor team activities, and provide real-time support and guidance to ensure team performance.

Dialpad FAQs

Is Dialpad a customer intelligence platform?

Yes, Dialpad is a customer intelligence platform powered by AI.

What key features does Dialpad offer?

Dialpad offers Ai Voice, Ai Contact Center, Ai Meetings, and Conversational AI as key features.

How does Dialpad's conversational AI work?

Dialpad's conversational AI analyzes call sentiment, tracks recurring topics/questions, and provides real-time assistance.

What are some use cases for Dialpad?

Use cases for Dialpad include customer service, sales, and compliance support.

How can Dialpad help with customer service?

Dialpad's conversational AI can automate client intake, scheduling, and connect representatives to knowledge sources, improving customer service.

How can Dialpad help with sales?

Dialpad's AI Sales Center enables outbound sales with live coaching and the voicemail drop feature helps connect with more prospects efficiently.

How can Dialpad help with compliance support?

Dialpad's AI Scorecards can automatically analyze conversations to ensure adherence to quality assurance criteria, providing compliance support.

What is the starting price for Dialpad?

Dialpad's starting price is $15 per user per month.

Does Dialpad offer a free trial?

Yes, Dialpad offers a free 14-day trial for its Business Communications suite.

What is included in Dialpad's Standard Plan?

Dialpad's Standard Plan includes unlimited calling within the US and Canada, internet fax, HD voice, business phone numbers, and more.

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