Airy User Ratings
What is Airy?
Airy is an open-source data platform designed to bring real-time use cases to life. It is a conversational platform that enables users to store, structure, and utilize conversations, ranging from conversational AI assistants to customer service experiences. Airy can connect to various messaging platforms, including Facebook Messenger, Google’s Business Messages, and website and app chat. It offers an API for easy access to conversational data through HTTP endpoints and a WebSocket server for real-time updates. Airy provides different user interfaces and supports webhooks, allowing users to programmatically participate in conversations. Built on Apache Kafka and Kubernetes, Airy offers a framework for building and deploying real-time applications effortlessly.
Airy Features
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Open-Source Platform
Airy is an open-source data platform that allows users to store, structure, and utilize conversational data.
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Multi-Platform Connectivity
Airy can connect to various messaging platforms such as Facebook Messenger, Google's Business Messages, and website and app chat.
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API Access
Airy provides an API with blazing fast HTTP endpoints to access conversational data.
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Real-Time Updates
Airy's WebSocket server allows clients to receive near real-time updates about data flowing through the system.
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Customizable UI
Airy offers different UI options ready for users and teams to use, allowing customization based on specific needs.
Airy Use Cases
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Customer Service Experiences
Airy can be used to store and structure customer conversations, enabling customer service teams to access and utilize the data to improve customer experiences.
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Conversational AI Assistants
Airy can be used to build and deploy conversational AI assistants that can interact with customers and provide assistance.
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Real-Time Data Processing
Airy can be used to process real-time data from various sources, allowing teams to rapidly prototype streaming apps and workflows at a fraction of the cost.
Related Tasks
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Store and Organize Customer Conversations
Airy allows users to store and structure customer conversations for easy access and reference.
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Analyze Conversational Data
Airy enables users to analyze conversational data to gain insights and understand customer needs and preferences.
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Build and Deploy Conversational AI Assistants
Users can utilize Airy to develop and deploy conversational AI assistants to interact with customers and provide assistance.
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Access Conversational Data Through API
Airy provides an API that allows users to access conversational data with fast and efficient HTTP endpoints.
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Receive Real-Time Updates
Airy's WebSocket server provides near real-time updates about data flowing through the system, allowing users to stay updated with conversations as they happen.
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Customized UI for Interactions
Airy offers different UI options that users can customize to suit their specific needs and preferences for interacting with conversational data.
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Participate Programmatically in Conversations
With Airy's webhooks feature, users can programmatically send messages or react to conversations, enabling dynamic participation.
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Process Real-Time Data
Airy can process real-time data from various sources, making it suitable for building streaming apps and workflows that require timely data updates.
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Improve Customer Service Experiences
By storing and utilizing conversational data, Airy helps improve customer service experiences by enabling customer service teams to access and analyze past conversations.
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Prototype and Iterate Conversational Workflows
Airy's capabilities allow teams to rapidly prototype and iterate conversational workflows, improving the efficiency and effectiveness of interactions with customers.
Related Jobs
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Customer Support Representative
Customer support representatives can utilize Airy to store and access customer conversations, allowing for efficient and personalized support.
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Conversational AI Developer
Conversational AI developers can leverage Airy to build and deploy conversational AI assistants, enhancing customer interactions and automating tasks.
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Data Analyst
Data analysts can use Airy to analyze conversational data, derive insights, and make data-driven decisions to improve customer experiences.
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Product Manager
Product managers can utilize Airy to gather and analyze user feedback from conversations, enabling them to make informed product decisions and improvements.
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Marketing Specialist
Marketing specialists can leverage Airy to analyze customer conversations and feedback, helping them optimize marketing strategies and campaigns.
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Chatbot Designer
Chatbot designers can use Airy to structure and store conversational data, aiding in the improvement and iteration of chatbot designs.
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Sales Representative
Sales representatives can utilize Airy to access stored customer conversations, enabling them to gain insights into customer needs and preferences for targeted sales approaches.
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Data Engineer
Data engineers can leverage Airy to design data pipelines and ensure the smooth flow and storage of conversational data for analysis and further processing.
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UX Designer
UX designers can use Airy to analyze user conversations, identifying pain points and areas for improvement in the user experience design.
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Operations Manager
Operations managers can utilize Airy to gain insights into customer conversations, optimizing operational processes and enhancing overall efficiency.
Airy FAQs
What is Airy?
Airy is an open-source data platform that helps teams bring real-time use cases to life.
What messaging platforms can Airy connect to?
Airy can connect to various messaging platforms such as Facebook Messenger, Google's Business Messages, and website and app chat.
What is Airy's API used for?
Airy's API is used to access conversational data with blazing fast HTTP endpoints.
What is Airy's WebSocket server used for?
Airy's WebSocket server allows clients to receive near real-time updates about data flowing through the system.
What UIs are available in Airy?
Airy comes with different UIs ready for users and teams to use.
What are webhooks in Airy?
Webhooks enable users to programmatically participate in conversations by sending messages or reacting to them.
What is Airy built on?
Airy is built on Apache Kafka and Kubernetes.
What use cases can Airy be used for?
Airy can be used for customer service experiences, conversational AI assistants, and real-time data processing.
Is Airy free to use?
Airy has a free open-source live chat plugin, but pricing for other features depends on usage.
Does Airy provide customer support?
Airy provides dedicated customer success by the engineers who built Airy and customer-based SLAs.
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